<aside> 💡 As WootHelp, you are a representative of Wooting in a public forum, and that comes with expectations. The purpose of this document is to outline what those expectations are from a communication, moderation, activity standpoint as well as what is specifically not expected.

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Communication

1. Always be respectful
2. Show empathy
3. Stay calm and in a low-emotion state, especially when others are high-emotion
4. Never be rude to other users or insult any group of people
5. Be helpful to others

Backstage Access

The Backstage channel is the primary location for discussion and communication of all moderation related activities. This includes reporting when moderation actions are taken.

Additionally, this is where Wooting can share information on upcoming projects and products.

The channel is also used to communicate or report on developing situations such as unexpected product defects or critical software issues.

All communication in the Backstage channel is considered confidential, and all WootHelp Volunteers are required to sign an Non-Disclosure Agreement (NDA) before being assigned their role.

Moderation

As WootHelp, you have the authority to enforce that others behave in a respectful way, and when you are visibly active (typing, responding, reacting) you also have the obligation enforce it.

Note:

• If you are not visibly active, you do not have an obligation to step in.
• If you need to go AFK during a situation and there is nobody else there to deescalate it:
  • Tag the Wooting Team and WootHelp in backstage to be sure nobody is around
  • Time out the individuals involved for long enough where you can expect others to be present when it expires.
  • Only intervene in situations that are escalating or at serious risk of escalation

When you take a moderation action, you are expected to post in Backstage that you’ve done so.

Rules of Thumb:

• Situations should be deescalated before being moderated
• Do not moderate your own situations.
  • Ask (or tag/ping) other staff/moderators for assistance
  • If nobody else is available, simply disengage